Frequently Asked Questions
Everything you need to know about shopping with The Lady Shake.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like intimate wear cannot be returned.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.
Are your materials sustainably sourced?
Quality and ethics are our priorities. We partner with manufacturers who adhere to fair labor practices and we are increasingly incorporating organic and recycled fabrics into our collections.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. If you need to make a change, please contact our support team within 1 hour of placing your order and we will do our best to assist you.